RETAIL SUPERVISOR

SHUBHAM
MITTAL

RETAIL SUPERVISOR

Hi, I’m Shubham Mittal, a results-driven Retail Supervisor with proven expertise in store operations, customer support, and team leadership. With hands-on experience in both the retail and banking sectors, I specialize in delivering exceptional service, optimizing store performance, and driving team success.

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Skills I have

SKILLS

Skilled in supervising retail operations, managing inventory and staff, handling customer service issues, and ensuring sales performance. Proven ability to use data tools, POS systems, and compliance frameworks to drive results and support team development.

Retail Operations Management

Overseeing daily store functions including staff supervision, shift planning, floor coordination, and task assignments to ensure smooth operations.

01
POS & Cash Handling

Expert in handling POS systems, performing cash reconciliation, auditing transactions, and maintaining near-perfect transaction accuracy.

02
Inventory Control & Merchandising

Managing stock flow, restocking, conducting inventory audits, and reducing shrinkage through effective merchandising and supply chain oversight.

03
Your Support, Our Priority

Resolving Issues, Ensuring Satisfaction

Skilled in managing customer queries, streamlining retail processes, and ensuring service excellence across industries. Proven track record in POS operations, inventory management, and handling complaints with empathy and professionalism. Strengths include communication, multitasking, and performance analysis to enhance customer satisfaction and operational efficiency.

mittals0808@gmail.com

Retail Operations Management 90%

Inventory & Merchandising88%

Customer Relationship Management95%

POS & Cash Handling Accuracy92%

Experience & Education

Experience

Customer Service RepresentativeSeptember 2023 – Present

Metro Ontario Inc

Assistant Manager – Personal BankerMarch 2023 – June 2023

HDFC BANK LIMITED

Jr. Relationship ExecutiveJuly 2019 – September 2022

Muthoot Finance Limited

Education

Graduate Certificate in Project Management.April-2025

Algoma University

Masters in business administration (Marketing and Finance) (September-2022)

Lovely Professional University Distance Learning

Bachelors in Computer Applications(May-2018)

Punjabi University Patiala

Need help with professional support? Let's work together!

mittals0808@gmail.com
What Are Clients Saying?

“Shubham consistently demonstrates strong leadership and operational skills. His expertise in store management and customer service has greatly improved efficiency and sales. He is a valuable team member.”

John Smith
Store Manager, Metro Ontario Inc.

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Jason White
Project Owner